Patient Data

Marsh Dental Care takes great care to protect the personal data we hold for our patients in line with the requirements of the General Data Protection Regulation (GDPR).

The purpose of collecting and storing personal data about our patients is to ensure we can:

  • Provide, appropriate, safe and effective dental care, treatment and advice for all our patients
  • Fulfil any contracts we hold in relation to their care
  • For business administration of their care.

Personal data held for our patients

The personal data we process (processing includes obtaining the information, using it, storing it, securing it, disclosing it, and destroying it) for our patients includes:

  • Name, address, date of birth
  • Emergency contact
  • Email address
  • Phone numbers
  • GP contact details
  • Occupation
  • Medical history
  • Dental care records
  • Photographs
  • Family group
  • Payment plan details
  • Financial information
  • Credit cards receipts
  • Correspondence
  • Details of any complaints received

We keep an inventory of personal data we hold on our patients and this is available for patients on request. A list of personal information held is also included in our Privacy Notice that is given to all patients.

Disclosure to third parties

The information we collect, and store will not be disclosed to anyone who does not need to see it.

We will share our patients’ personal information with third parties when required by law or to enable us to deliver a service to them or where we have another legitimate reason for doing so. Third parties we may share patients’ personal information with may include:

  • Regulatory authorities such as the General Dental Council or the Care Quality Commission
  • NHS Local Authorities
  • Dental payment plan administrators
  • Insurance companies
  • Loss assessors
  • Fraud prevention agencies
  • In the event of a possible sale of the practice at some time in the future.

We may also share personal information where we consider it to be in a patient’s best interest or if we have reason to believe an individual may be at risk of harm or abuse.

Personal privacy rights

Under the GDPR all individuals who have personal information held about them have the following personal privacy rights:

  • Right to subject access.
  • Right to have inaccuracies deleted.
  • Right to have information erased.
  • Right to object to direct marketing.
  • Right to restrict the processing of their information, including automated decision-making.
  • Right to data portability.

Patients who wish to have inaccuracies deleted or to have information erased must speak to the dentist who provided or provides their care.

Legal basis for processing data held about patients

The GDPR requires us to state the legal basis upon which we process all personal data for our patients and it requires us to inform our patients of the legal basis on which we process their personal data. This is clearly stated in our privacy notice that is given to all patients.

The legal bases for recording individual types of data are recorded in our patient personal data inventory. This is available for all patients to see on request.

The legal basis on which we process personal information for our private patients is Legitimate Interests.

The legal basis on which we process personal information for our payment plan patients is for the Contract

The legal basis on which we process personal information for our NHS patients is our Legal Obligation.

Automated decision making

All individuals who have personal data held about them have a right to object to their personal data being subjected to automated decision making.

Patients will always be asked to give specific, informed, verifiable, opt in consent for any processes involving automated decision making.

Consent

Marsh Dental Care always obtains specific, unambiguous opt in consent from all patients to whom we send direct marketing information. We will get signed consent from patients with a verbal explanation.  We also ask for verbal consent for their six monthly reminders being text/e-mail or telephoned.

We also obtain specific, unambiguous, opt in consent from our patients for to share their information with third parties for referrals.  For a new patient, we obtain consent for these things when the patient first attends the practice. For an existing patient, we ask the patient for consent when they attend for their recall appointment or for a treatment appointment. We refresh this consent annually when the patient completes a new medical history proforma.

Withdrawal of consent

Patients who have given their opt in consent have a right to withdraw their consent at any time. Patients are advised of their right to withdraw their consent for anything they wish to withdraw from in our privacy notice.

Retention period

This practice retains dental records and orthodontic study models while the patient is a patient of the practice and after they cease to be a patient, for at least eleven years, or for children until age 25, whichever is the longer.

Complaints

All individuals who have personal data held about them have a right to complain. All complaints concerning personal data should be made in person or in writing to Sarah Dyson. All complaints will be dealt with in line with the practice complaints policy and procedures.

Transferring personal data outside the EU

Patients’ personal data is not transferred outside the EU.

This Policy was reviewed and implemented on: 14.5.18

This policy and relevant procedures will be reviewed annually and are due for review

on: 14.5.19 or prior to this date in accordance with new guidance or legislative changes.

Cookie Policy for Marsh Dental Care

What are Cookies?

Your Privacy online is important to us.  As is usual with the majority of websites, this site uses Cookies, which are small text files that are automatically downloaded to your computer in order to improve your browsing experience.  In this Policy, we describe what information they collect, how we use it and why we sometimes need to store these Cookies. We will also share with you how to prevent Cookies of different kinds being stored, but please note that doing this may interfere with this website and its operation.

How we use Cookies

We use Cookies for a number of reasons which are set out in the sections below. Unfortunately, there are no standard options for disabling all Cookies completely without damaging the features they add to a website.  You can choose your options at the end of this Policy.

Disabling Cookies

You can prevent the setting of Cookies by going to your web browser settings (go to the Help page in the browser menu).  Depending on your browser type, you may be able to choose which types of Cookies you disable.

The Cookies we set

CookieNamePurposeMore information
PHPSESSIDThis stores a simple message when a form is submitted that can be displayed on a different page.

E.g. if an enquiry form is completed incorrectly, a message will be stored and presented to the user to indicate the errors in the submission.

 

When an enquiry form is submitted successfully, a message is stored and shown to the user thanking them for their enquiry.

 

No personal information is stored in this cookie. Expiry: When the user’s browser is closed.

http://php.net/manual/en/function.session-id.php
WordPress_test_cookieWordPress Test CookieThis stores the text ‘WP Cookie check’. WordPress sets this cookie when you navigate to the login page. The cookie is used to check whether your web browser is set to allow, or reject cookies.

 

Expiry: expires when the browsing session ends.

https://codex.wordpress.org/WordPress_Cookies
wordfence_verifiedHumanWordfence CookieThis cookie is a Wordfence security plug-in used to protect the Website against malicious attacks.

 

Expiry: expires after 24 hours.

https://www.wordfence.com
wfvt_349013647Wordfence CookieThis cookie contains information about your general geographical location and in remembers your time zone.

 

Expiry: expires at the end of your current session.

https://www.wordfence.com
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(Not added yet as not live)

Google AnalyticsGoogle Analytics software is used to monitor the number of people visiting the website and uses a cookie to collect this information.

 

Google Analytics only collects anonymous aggregate data, i.e. we cannot tell who you are or link data back to a specific name, and everyone’s data is shown as a whole, not individually. We use this only for statistical purposes to tell us information like how many people are new to the site or have visited before and which pages are the most popular.

 

Expiry: 2 years.

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
_gid

 

(Not added yet as not live)

Google AnalyticsAs above – used to distinguish users.

 

Expiry: 24 hours.

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
  1. Strictly Necessary Cookies

These Cookies are essential for you to be able to move around our website and use its features.  They do not collect information that can be used to contact you outside this site, and they do not remain on your device after you have finished looking at this site (known as “session Cookies”).

  1. Performance Cookies

These Cookies collect information about how visitors use our website, such as which pages are viewed, how often, and whether it is working well.  This data is used only when aggregated and does not identify you as a single visitor.  These Cookies may be sent to a third party, such as Google analytics so that we can see how many people (but not who they are) have used our site.  These are also session Cookies.

  1. Functionality Cookies

These Cookies allow our website to remember any preferences you have such as text size.  They may also allow you to watch videos, blogs or access our social media pages, or to leave comments or messages for us.  These Cookies may remain in place for a time after you have left our website (“Persistent” Cookies).

  1. Targeting Cookies

These Cookies are used by third parties to deliver advertisements which are more relevant to you and measure how effective advertising campaigns are.  These Cookies will also persist after you leave our website.

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